Terms & Conditions
The French Connoisseur Limited
By placing an order with us, you confirm that you are at least 18 years of age and that the order is for you or someone of at least 18 years of age. We reserve the right to withhold delivery if we are unsure and cannot ascertain that the person taking delivery is at least 18 years of age.
The placing of an order over the phone or on our website does not constitute acceptance of your order. All orders are subject to confirmation by us. Your order is only considered accepted (and a contract formed between us) after we have confirmed your order or, if later, we have debited your account for the full amount of your order. Please note that we reserve the right not to accept any order.
All orders are subject to availability. If a product is unavailable when you place your order, we will contact you to offer a substitute, or another acceptable arrangement, for the completion of your order.
Please note that we can only sell wines by the (6-bottle) case.
Our prices are displayed in UK pounds Sterling. We do not charge VAT as we are not VAT registered.
We have taken reasonable precautions to try to ensure that prices quoted on our website and brochure are correct. However, should we have made an honest mistake, we will, at our discretion: either (i) contact you to ask whether you would like to cancel your order altogether or are happy to continue with the order at the correct price or (ii) cancel your order and notify you that we have cancelled your order. We will not be bound to supply goods at the incorrect price.
We reserve the right to amend our prices at any time although any amendment will not affect orders which have already been confirmed and accepted by us.
At or around the time we confirm your order, we will contact you to take payment of your full order.
We accept payment by any of Visa, Visa Electron, Mastercard, Maestro, Amex and Solo cards. We also accept payment by bank transfer. We will debit all amounts in UK pounds Sterling.
Please note that where we cannot take payment of the whole of the price of the order for any reason, a contract will not come into existence between you and us.
We offer free delivery for any order of at least 2 (6-bottle) cases and deliver anywhere in UK mainland only. Delivery of a single case of wine will be charged at £6.50.
We normally deliver on weekdays within seven working days of your order being accepted although this time frame cannot be guaranteed. Please note that we will not accept liability for any late deliveries. Similarly, we will not accept liability for failure to deliver if the failure is wholly or partly caused by circumstances beyond our control.
We will ask for a phone number so we can confirm the actual day of delivery. Please note that we may use an external courier for our deliveries, in which case redeliveries may incur a charge which you will be required to pay for.
Cancellations and returns
You may cancel your order for any reason up to and including 7 working days from the date of delivery of your order by notifying us in writing either by email or by post. In order to exercise your right to cancel, you will need to restore the goods to us at your own cost and in merchantable condition together with all relevant packaging. We will refund the full price of the order (excluding the cost of returning the goods) within 30 days of cancellation.
If we deliver wines to you that are faulty, please contact us as soon as possible after delivery for a replacement or, where this is not possible, for a refund. Please note that we may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
If you have any complaints regarding our service, please contact us in writing either by email or by post.
The French Connoisseur Limited. All rights reserved.